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Oracle Applications.

Oracle CX Cloud.

Oracle CX (Customer Experience) Cloud is a comprehensive, AI-driven suite that connects marketing, sales, service, commerce, and field operations into a unified customer journey. It helps organizations create consistent, personalized experiences across all touchpoints — leading to better engagement, retention, and revenue growth.

Oracle Marketing Cloud (Oracle Eloqua & Responsys)

Overview & Functionality:

Oracle Marketing Cloud automates marketing processes like campaign creation, lead nurturing, and segmentation. It includes Oracle Eloqua (for B2B) and Oracle Responsys (for B2C). It integrates AI-driven analytics for audience targeting, email personalization, and campaign performance tracking.

Industry Benefits:
  • ● B2B & B2C Marketing Automation for any industry — from manufacturing and banking to retail.
  • ● Builds a unified customer profile using data from multiple systems (CRM, ERP, website).
  • ● Enhances lead scoring and conversion rates through AI-powered insights.
  • ● Ensures ROI-based marketing decisions using analytics dashboards.

Why Tekloft?

Tekloft specializes in connecting Marketing Cloud with Oracle CX Sales and Service to ensure complete lead-to-revenue tracking. We also customize campaigns with segment automation, lead scoring models, and campaign journeys based on each client’s business type.

How Tekloft Helps:
  • ● End-to-end Eloqua/Responsys setup, integration, and automation.
  • ● Create custom journey builder workflows.
  • ● Implement AI-based segmentation for personalized campaigns.
  • ● Reporting dashboards for real-time ROI tracking.

Oracle Sales Cloud (Redwood & Classic UI)

Overview & Functionality:

Oracle Sales Cloud empowers sales teams with tools for pipeline management, forecasting, account management, and collaboration. The new Redwood UI introduces an intuitive, modern interface with AI-powered insights and guided selling.

Industry Benefits:
  • ● Improves sales productivity through automation and mobile access.
  • ● Provides real-time sales analytics and deal insights.
  • ● Helps organizations close more deals faster with predictive AI and streamlined approvals.
  • ● Industry-agnostic – ideal for manufacturing, IT, finance, healthcare, and retail.

Why Tekloft?

Tekloft has deep expertise in Oracle Sales Cloud (Redwood) and customization using Visual Builder Studio (VBCS). We help clients transform their sales operations with tailored page designs, custom dashboards, workflows, and Redwood extensions.

How Tekloft Helps:
  • ● Implementation and configuration of Sales Cloud (both Classic & Redwood).
  • ● Integration with ERP, CPQ, and Service Cloud.
  • ● Custom development using VBCS for unique layouts and automation.
  • ● Ongoing support, enhancement, and training.

Oracle Service Cloud (Redwood & Classic UI)

Overview & Functionality:

Oracle Service Cloud enables organizations to deliver superior customer support across channels — email, chat, web, and social. The Redwood version adds AI-driven case routing, intelligent recommendations, and an enhanced agent experience.

Industry Benefits:
  • ● Reduces service response times and improves CSAT (Customer Satisfaction).
  • ● Integrates with knowledge bases, chatbots, and SLA management.
  • ● Ideal for industries like banking, telecom, healthcare, and manufacturing.
  • ● Enables proactive and predictive service with analytics.
Why Tekloft?

Tekloft offers end-to-end implementation and support for Oracle Service Cloud, including Redwood migrations. We specialize in configuring service queues, knowledge modules, milestones, and automation rules for fast issue resolution.

How Tekloft Helps:
  • ● Implement and customize SR workflows, queues, and SLAs.
  • ● Migrate Classic UI to Redwood.
  • ● Integrate with Sales Cloud, ERP, or chatbots.
  • ● Enable AI recommendations and agent productivity tools.

Oracle Commerce Cloud

Overview & Functionality:

Oracle Commerce Cloud is a modern eCommerce platform that supports both B2B and B2C models.
It enables businesses to design, launch, and manage digital storefronts with real-time personalization and API-based flexibility.

Industry Benefits:
  • ● Helps businesses launch scalable online stores quickly.
  • ● Delivers personalized shopping experiences.
  • ● Integrates easily with ERP and CPQ for order and pricing sync.
  • ● Perfect for retail, manufacturing, consumer goods, and distribution industries.
Why Tekloft?

Tekloft integrates Commerce Cloud with CPQ, Sales, and Service to ensure a smooth customer journey from browsing to post-sale support. We build custom storefronts and workflows that align with each client’s brand and process. .

How Tekloft Helps:
  • ● eCommerce implementation (B2B & B2C).
  • ● Product catalog setup and pricing integration.
  • ● Headless commerce and API-based extensions.
  • ● 24x7 managed support and optimization.

Oracle CPQ (Configure, Price, Quote) Cloud

verview & Functionality:

Oracle CPQ Cloud helps sales teams generate accurate quotes, pricing, and proposals automatically.
It connects directly with ERP and Sales Cloud for seamless order-to-cash processes.

Industry Benefits:
  • ● Eliminates manual pricing errors.
  • ● Accelerates deal closure through guided selling.
  • ● Supports complex product configurations (ideal for manufacturing, telecom, and IT).
  • ● Increases revenue through automated upselling.
Why Tekloft?

Tekloft has expertise in CPQ rule configuration, pricing logic, and integration with ERP and CRM.
We help companies streamline their quote-to-order lifecycle through automation.

How Tekloft Helps:
  • ● Implementation and rule design.
  • ● Integration with Sales Cloud and ERP.
  • ● Custom quote templates and approval workflows.
  • ● Maintenance and support for configuration updates.

Oracle Field Service Cloud (OFSC)

Overview & Functionality:

Oracle Field Service Cloud manages and optimizes field operations such as dispatching, scheduling, and technician tracking using AI-based routing.

Industry Benefits:
  • ● Reduces service time and operational costs.
  • ● Enhances technician productivity and customer transparency.
  • ● Supports complex product configurations (ideal for manufacturing, telecom, and IT).
  • ● Increases revenue through automated upselling.
Why Tekloft?

Tekloft has expertise in CPQ rule configuration, pricing logic, and integration with ERP and CRM.
We help companies streamline their quote-to-order lifecycle through automation.

How Tekloft Helps:
  • ● Implementation and rule design.
  • ● Integration with Sales Cloud and ERP.
  • ● Custom quote templates and approval workflows.
  • ● Maintenance and support for configuration updates.

Oracle CX Analytics Cloud

Overview & Functionality:

CX Analytics Cloud provides AI-driven insights across marketing, sales, service, and commerce data — enabling data-based decision-making.

Industry Benefits:
  • ● Provides unified visibility across all CX modules.
  • ● Predicts trends, churn, and customer intent
  • ● Customizable dashboards for every role
  • ● Enables real-time data-driven decision-making.
Why Tekloft?

Tekloft builds custom analytics dashboards and KPIs aligned with client objectives. We connect CX data with external data sources to give a 360° customer view.
We help companies streamline their quote-to-order lifecycle through automation.

How Tekloft Helps:
  • ● Data integration from multiple CX modules.
  • ● Dashboard creation and KPI alignment.
  • ● Predictive model configuration.
  • ● Ongoing insights optimization.

Oracle Integration Cloud (OIC)

Overview & Functionality:

Oracle Integration Cloud connects Oracle and non-Oracle systems using prebuilt adapters and low-code workflows. It simplifies integration across ERP, CX, HCM, and third-party apps.

Industry Benefits:
  • ● Reduces integration complexity and time-to-market.
  • ● Enhances data synchronization between business systems.
  • ● Scalable and secure cloud-based integration.
  • ● Perfect for organizations using multi-cloud or hybrid architectures
Why Tekloft?

Tekloft specializes in building custom, reusable integrations for Oracle CX using OIC — ensuring data consistency between Sales, Service, ERP, and CPQ. We also provide real-time monitoring and troubleshooting support.

How Tekloft Helps:
  • ● Design and build integrations using OIC visual designer
  • ● Develop prebuilt integration packs for CX and ERP.
  • ● Implement scheduled, event-driven, or real-time integrations
  • ● Offer 24/7 monitoring and support.

Oracle Visual Builder Cloud Service (VBCS)

Overview & Functionality:

Oracle VBCS is a low-code development platform used to create web and mobile applications that extend Oracle Cloud modules, especially Redwood UI pages.

Industry Benefits:
  • ● Enables rapid customization of Oracle CX applications.
  • ● Empowers business users to build apps without deep coding skills.
  • ● Reduces development time and cost.
  • ● Ideal for adding custom UI components, workflows, or dashboards.
Why Tekloft?

Tekloft has in-depth expertise in VBCS for Oracle CX Redwood extensions — building custom pages, actions, and UI logic directly inside Oracle CX. We focus on clean design, performance optimization, and reusable components.

How Tekloft Helps:
  • ● Build custom extensions for Sales, Service, and Marketing.
  • ● Implement dynamic pages using VBCS + Redwood Design System.
  • ● Connect apps to REST APIs and OIC.
  • ● Train internal teams to maintain and enhance apps.